| | | | | - Providing 1st and 2nd Line IT support for software and hardware for approx 1300 users
- Identifying and fixing problems relating to Microsoft Windows 2000 and XP, Office 2000 and 2003 and other bespoke applications
- Following call logging procedures, policy and change control
- Mentoring new members of the team
- Undertaking helpdesk projects
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| Providing 1st Line IT support for Council Employees Identifying and fixing problems relating to Microsoft Windows NT4, 2000, XP,
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| - Providing 1st Line IT support for approx 3000 London Underground Employees
- Identifying and fixing problems relating to Microsoft Windows NT4, 2000, XP,
- Office and other bespoke applications
- Following call logging procedures
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| - Bar duties, stock taking and cash handling
- Trained to supervisor level
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| - Trained to supervisor level.
- Responsible for staff training and covering the house managers shifts.
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